Keosavanh finally opened the envelope and inside found a handwritten letter and four $100 bills. The letter was written by a man who said he was a drug addict when he robbed the store of $300 around 11 years ago. The anonymous apology stated, “I do not use drugs anymore and I feal [sic] I must make amends to the people I have hurt in the past.” The owners were floored saying, “It’s just, it’s amazing. It’s inspirational really, for somebody to have the courage, to come back and face the person you’ve done wrong… Even though um, it’s hard sometimes, we need to give people a second chance.” Somboon added, "If he's watching, wherever life takes you, just know that we, we forgive you for what you did."
The family was so touched by the apology that they decided to post the note on their store Instagram, Twitter and Facebook pages to ensure “Anonymous” would know he was forgiven. “Obviously he has, he has a great heart, but he just got caught up in a really, some bad situations,” said Somboon. “We feel for the guy and we, we just hope that, you know, that whatever he does after this, that it’s great things for him.”